Willow Treehouse White Bunk Bed

Welcome to Sapphire Furnishings, your trusted destination for premium bed frames. Our journey began with a simple vision: to bring our passion for beautifully crafted beds to customers who value quality and style. Founded in Surrey, we have grown into a dependable and respected name, offering an extensive range of high-quality beds at competitive prices without compromising on craftsmanship or service.

Our Story

We created Sapphire Furnishings after seeing how many great high street stores were struggling with rising costs and limited space to showcase their full range. Shopping habits have changed and customers now value the convenience of browsing and buying from the comfort of their own home. By operating online we are able to offer a much wider selection of products without the constraints of a physical showroom, while keeping overheads lower and passing that value on to our customers. It also allows us to provide faster delivery times and a smoother, more efficient shopping experience from start to finish.

Our Vision

At Sapphire Furnishings, our goal is clear: offering customers top sleep solutions at competitive prices. We aim to simplify the bed-buying experience by providing a diverse product range, expert guidance and outstanding service.

Why Choose Us

At Sapphire Furnishings, customers choose us for our uncompromising quality, refined design and dedication to exceptional service. We carefully source and craft premium bed frames using high-grade materials to ensure long-lasting comfort, durability, and timeless style. Our online model allows us to offer an extensive, curated collection with fast, reliable delivery across the UK, making luxury both accessible and convenient. We pride ourselves on a personalised shopping experience, responsive customer support, and clear communication from order to installation. Recognised for our outstanding customer satisfaction and consistently positive reviews, Sapphire Furnishings is trusted by homeowners seeking elegance, reliability, and a seamless buying experience.

We're more than just a Bed retailer; we're a part of the community we serve. Our head office may be in Surrey, but our spirit and services reach Nationally through our reliable courier partners. Every order, every customer and every question is an opportunity for us to demonstrate our commitment to excellence.

 Connect With Us

We thank you for your interest in Sapphire Furnishings and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out through our Contact Page.

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 7-28 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@sapphirefurnishings.com so that we can help.

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@sapphirefurnishings.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unassembled or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that some of our suppliers require a fee of £48 for an item to be returned. If the product you have purchased is from one of these suppliers we will notify you if applicable.

To start a return, please contact us at info@sapphirefurnishings.com and include clear photos of any issues with the item.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sapphirefurnishings.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at info@sapphirefurnishings.com.