Shipping Policy

Shipping Policy

Sapphire Furnishings

At Sapphire Furnishings, we are committed to delivering your order safely, efficiently, and in a timely manner. This Shipping Policy outlines our general delivery terms. Specific delivery timeframes and conditions may vary depending on the supplier and product selected and will be confirmed at the time of purchase.

1. Delivery Areas

We currently deliver across mainland United Kingdom only.

We do not deliver to the following areas:

  • Scottish Islands

  • Northern Ireland - BT postcodes

  • Isle of Man - IM postcodes

  • Isle of Wight - PO31-41

  • Channel Islands - GY or JE postcodes

  • Isle of Scilly - TR21-25 postcodes

If your postcode falls within one of these areas, please contact us prior to ordering to discuss alternative delivery options.

2. Delivery Timeframes

Estimated delivery times vary depending on the product and supplier.

  • Standard delivery: 7-10 working days

  • Express delivery (where available): 5-8 working days

  • Made-to-order items: 14-30 working days

Estimated delivery dates are provided in good faith but are not guaranteed. We will always aim to keep you informed of any delays.

3. Delivery Charges

Delivery charges are calculated based on product type, size, supplier location, and delivery postcode.

  • Standard UK mainland delivery: £35

  • Assembly service (if applicable): £150

Any additional delivery fees will be clearly displayed at checkout before payment is completed.

4. Delivery Services

Depending on the supplier and product selected, delivery may include:

  • Kerbside delivery

  • Threshold delivery

  • Room of choice delivery

  • Assembly service

  • Removal of packaging

The specific service level for each product will be confirmed prior to dispatch.

5. Order Processing

Orders are processed once payment has been received and cleared.

Some items may be shipped directly from our trusted suppliers. In such cases, delivery timelines and procedures may vary in accordance with the supplier’s individual terms.

6. Tracking & Communication

Where available, tracking information will be provided once your order has been dispatched.

For some items, our delivery partners may contact you directly to arrange a suitable delivery date.

7. Delivery Conditions

  • Someone over the age of 18 must be present to accept delivery.

  • Please ensure access routes are clear and sufficient for large items.

  • It is the customer’s responsibility to ensure the product will fit through doorways, staircases, and into the intended room.

If delivery fails due to access restrictions or missed appointments, redelivery charges may apply.

8. Damaged or Missing Items

Please inspect your order upon delivery.

If your item arrives damaged or incomplete:

  • Note the issue with the delivery driver where possible.

  • Contact us within 48 hours of delivery.

  • Provide photographs of the damage and packaging.

We will liaise with the supplier to resolve the issue as quickly as possible.

9. Delays Beyond Our Control

While we aim to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including supplier delays, courier disruptions, adverse weather, or logistical issues. We will keep you updated should any delays arise.

10. Supplier-Specific Terms

Certain products may be subject to additional delivery terms set by the individual supplier. These terms will be confirmed on the product page or at the point of order and will form part of your purchase agreement.

11. Failed Delivery

In the rare event that a delivery fails, we will first investigate the cause of the failed delivery to determine responsibility. If the carrier is found to be at fault, no fees will be payable by the customer, and we will work with the carrier to ensure that the delivery is completed successfully.

However, if the customer is found to be at fault for the failed delivery we will have to charge a £50 fee plus VAT, to cover the cost of the failed delivery and at least have something towards the return costs. This fee is necessary to cover the expenses incurred by our business, and we believe it is a fair way to handle failed deliveries.

If the customer is proven to have failed the delivery, we will be charged the full amount for both the delivery and the return by the carriers. We believe it is the only fair way to handle failed deliveries caused by customer error.

We want to be transparent about our Failed Delivery Policy, and we encourage our customers to contact us with any questions or concerns they may have. Our goal is to ensure that all deliveries are completed successfully, and we believe that our Failed Delivery Policy helps us achieve this goal while also being fair to our customers and our business.

 

If you have any questions regarding delivery before placing your order, please contact our customer service team at:

info@sapphirefurnishings.com
01932 544503