Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unassembled or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that some of our suppliers require a fee of £30 for an item to be returned. If the product you have purchased is from one of these suppliers we will notify you if applicable.

To start a return, please contact us at info@sapphirefurnishings.com and include clear photos of any issues with the item.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sapphirefurnishings.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@sapphirefurnishings.com.